Online Banking FAQ
Q - What is Online Banking?
Online Banking gives you secure, convenient, 24-hour access to your Farmers State Bank accounts via the Internet. You can view your account balances and history, transfer money between accounts, pay bills online, and download account information directly into Quicken or Microsoft Money.
Q - How much does Online Banking cost?
Online Banking services are free of charge for all account holders. Our Bill Pay Service costs $6.95 for 15 bill pays each month, with a $.55 charge for each bill payment thereafter. Try bill pay free for the first 90 days.
Q - How do I access Online Banking?
Simply type in your Access ID and Passcode in the Online Banking log in box located in the upper left-hand corner of Farmers State Bank's homepage. The log in box can be located from any other Farmers State Bank web page by clicking on the Online Banking link on the left-hand side of the page. If you are a first time user, click on "Apply Now", located just below the log in box and complete the Online Banking Registration form. You will create your own individual Access ID and Passcode and you will be notified via e-mail by Farmers State Bank once your account has been setup and is ready for online access.
Q - What do I need to get started with Online Banking?
To access Online Banking you must be a customer of Farmers State Bank of Munith with a computer, a secure Internet connection, and an email address. Online Banking is best viewed with the latest versions of Internet Explorer, Firefox or Chrome. Your browser must also be SSL compliant with 128 bit encryption.
Q - How does Online Banking work if I have a joint account?
We prefer that joint account holders do not share an Access ID and Passcode. We ask that joint account holders enroll separately creating their own Access ID and Passcode.
Q - What happens if I am already enrolled in Online Banking and I open a new account? Will it be accessible through Online Banking?
If you open a new account and would like it to be accessible through Online Banking, simply click on the "add an account" link on the Accounts Tab, or choose the "add new online account link" on the Services Tab. Your account will be available for access within 2 to 3 business days.
Q - What accounts can I access online?
You can access all of your checking, savings, CD's, IRA's, and loans online, provided you are an owner on the account. During the enrollment process you will provide us a list of accounts you wish to view with Online Banking.
Q - What if I cannot access my accounts?
If you are unable to access your accounts, please send a secure message through the Online Banking service detailing your situation.
Q - What is a secure message?
Within Farmers State Bank's Online Banking you are able to send and receive emails to and from our customer service department. These emails are more secure than regular email accounts and are specifically designed to communicate account information. To send a secure message, click on the "send a secure email" link on the Services Tab.
Q - How frequently are my account balances updated?
Your account balances will be updated first thing in the morning to post all of the activity of the prior day. You balances will be updated two more times throughout the day to reflect all current presentments including checks, ACH, and any NSF activity.
Q - Can I download information using computer software such as Quicken or Microsoft Money?
Yes, account information can be downloaded into both of these software programs. For further instructions, please refer to the user manual of your software package for additional information.
Q - Can I look at all of my transactions at any time?
Yes, with Farmers State Bank's Online Banking you have access to your account information 24 hours a day, 7 days a week!!
Q - What if I've forgotten my passcode?
If you have forgotten your passcode, simply click on the "forgot your passcode" link in the Online Banking log in box located in the upper left-hand corner of the Farmers State Bank's homepage. For account validation purposes, you will be asked for your Access ID, Tax ID/SSN, and the Account Number of one of your online accounts. After providing this information, you will be asked to answer a question to which you provided an answer during the enrollment process. If the question is answered correctly, you will be given the opportunity to enter a new passcode. As an extra precaution, before accessing your Farmers State Bank's Online Banking account, you will also be asked to provide a Passcode Reset Confirmation Code, which will be sent to the email address you provided during the enrollment process.
Q - How can I change my e-mail address?
To change your e-mail address simply visit any one of our locations and complete an e-mail address change request form.
Q - When I try to view my account statement online I get an error message stating is it not available for my account. Why can't I see my statement?
You will not be able to view a statement until the next statement is produced from the time you enrolled in Online Banking. If you enrolled in the middle of the month, you will be able to view your first checking account statement at the beginning of the next month.
Q - Which accounts can I transfer funds between?
You can transfer funds between any eligible Farmers State Bank checking or savings account for which you are an owner and have designated as allowing online access. An "eligible account" is an account linked to Online Banking that does not have withdrawal restrictions, such as a certificate of deposit or IRA, and does not require updating by us, such as a Passbook Savings. Loan payment transfers to a loan at Farmers State Bank can also be made.
Q - What is the minimum and maximum transfer amount allowed?
There is no minimum transfer amount and you may transfer up to the amount of your available balance.
Q - What is the difference between Balance and Available Balance?
Your balance is the balance that we consider in your account at the current time. Your available balance is the balance that will be in your account after all of the checks, ACH, and NSF items will post that are showing as presentments for today. This means these items have not actually posted to your account, but we know they will be clearing today and you will need funds to pay those items.
Q - How can I tell when a transfer has posted to my account?
As soon as you have made a transfer on Online Banking a system generated transfer ID is created. This can be accessed through the Transfers Tab by clicking on Transfer History. The successful transfer will also appear in your account history as an Unposted Online Banking Transfer. The Xpress Balance column of your account history will reflect your account balance including your transfer. If you make a transfer prior to 7:00 p.m. EST Monday through Friday, it will hard post to your account as of that day. Any transfers made after 7:00 p.m. EST will not hard post until the following business day.
Q - Will a recurring transfer take place if I don't have enough funds in my account?
No, if your account balance is not sufficient to cover the transfer amount, the transfer will not take place.
Q - What type of security do you offer?
Our Online Banking system uses many lines of defense to protect your account information. From authentication, SSL, exclusive encryption software, high-end firewalls, and automatic sign-off, your information is always safe -- it's like having a bank vault online.
Q - What is encryption and how does it work?
Encryption turns meaningful words and phrases into coded language. Everything that you do during your Online Banking session becomes a string of unrecognizable numbers before entering the Internet. Your account information will read as gibberish to everyone but you and Farmers State Bank. All of your Online Banking sessions will be encrypted. We employ the strongest forms of cryptography that are commercially available for use over the Internet.
Q - What is 128-bit encryption?
A 128-bit encryption means there are 2128 possible keys that could fit into the lock that holds your account information, but only one that works for each Online Banking session. (Try that on your calculator!) This level of encryption is so powerful that the U.S. government lists this encryption as a federal munition - meaning browsers that offer it can only be used and downloaded by citizens and permanent residents of the United States and Canada.
Q - What does SSL mean?
SSL stands for "Secure Socket Layer." This technology allows users to establish sessions with secure Internet sites - meaning they have minimal risk of external violation. Once inside the Online Banking site, our use of SSL technology keeps you and your account information secure.
Q - What types of security measures are taken to prevent sensitive information from being intercepted online?
From the moment account information leaves your computer to the time it enters the Online Banking system, we take numerous steps to ensure your information is secure in cyberspace. We make sure only authorized people with secure browsers can access our system.
- You must enter your passcode, and we must verify it before you are allowed to access your accounts.
- Only browsers supporting the SSL security protocol can be used to log on to our system.
- Once online, we make sure only you can view any information about your accounts.
- SSL uses a digital signature to make sure that no one can send you false information; your browser will only accept information from the Online Banking system.
- SSL also uses the highest level of encryption supported by your browser to encrypt all information before it is sent. This ensures that only the browser that logged on can read any information the system supplies.
Q - Will I be logged off from my account after a period of inactivity?
Yes, we will automatically log you off from Online Banking after 10 minutes of inactivity.
Q - What can I do to protect my account information while I'm online?
We take numerous steps to keep your account information secure. However, you must take precautions as well.
- Choose a good passcode - Your online passcode, along with your access ID, authenticate you when you begin an Online Banking session. You should carefully select a passcode that is hard to guess. You should not use personal information or a word that can be found in the dictionary.
- Keep your passcode safe - Even the best passcode is worthless if it's written on a note attached to your computer or in your checkbook. Memorize your passcode and never tell it to anyone. We do not need your passcode to help you, so we will never ask you for it.
- Change your passcode regularly - It's important to change your passcode regularly. Every time you choose a new passcode, the Online Banking system runs a quick program to test it. If we can guess it, we will immediately ask you to choose another one.
- Remember to sign-off properly - You may not always be at your own computer when you bank online. Therefore, it's important to sign off when you're finished banking. If you forget to do so, the system automatically signs you off after 10 minutes of inactivity. This will prevent anyone else from accessing your account.
Q - What happens if an unauthorized person uses my access ID and passcode?
You must notify us immediately if you believe your access ID or passcode has been compromised or if an unauthorized transaction has occurred. If you tell us within two banking days after you learn of a loss or theft, you can lose no more than $50.00.
Q - How does the Online BillPay service work?
Our Online BillPay service offered through OnlineBanking allows you to set up payments to just about anyone. You tell us the person or company you want to make a payment to, and we will withdraw the money from your account and send the payment to the payee. You may schedule one-time, occasional, or recurring payments to be paid right away or a date in the future.
Q - Who can use the Online BillPay service?
Anyone who has access to a transaction account (i.e checking account) in Online Banking is eligible to use the Online BillPay service once they have been authorized to do so by our financial institution. To sign up for our Online BillPay service, select the "BillPay" option for the account(s) you wish to make payments from when you enroll for Online Banking. If you are already enrolled in Online Banking, just contact our financial institution using our Online Banking secure email service and let us know which account(s) you wish to make payments from.
Q - How long will it take to get registered for Online BillPay?
If you are already enrolled in Online Banking, it will usually take one or two business days while we verify your account.
Q - How do I add Online BillPay if I've already enrolled in Online Banking?
If you are already enrolled in Online Banking, simply send us a secure message telling us what account you would like to use with Online BillPay.
Q - How are payments made?
When scheduling your payment, you tell us the payment amount and the due date of the payment for the payee. Payments must be scheduled at least four business days in advance of the payment due date. The payment is sent to the payee either by check or is sent to the payee electronically to insure the payee receives the payment on the due date. The payment amount is scheduled to be deducted from your account on the payment due date.
Q - Who can I pay with this service?
You can pay virtually anyone you want using our Online BillPay service, as long as they have a valid U.S. mailing address.
Q - Do I need Online BillPay to pay a Farmers State Bank loan if I already have a deposit account at the bank?
No. If your loan is one of the accounts you have access to with Online Banking, you can simply transfer funds from your savings or checking account to make your loan payment.
Q - When I add a new payee, do I have to wait before I can make the first payment?
No. When you add a payee to the Online Banking payee database, the payee is immediately available to schedule a payment, however you must schedule your payment at least four business days before the scheduled payment due date.
Q - How far in advance should I schedule payments?
To insure your payments are received by the payee by the payment due date, you must schedule your payments at least four business days before the payment due date. If your payment due date is less than four business days away when scheduling your payment, you may still make your payment using the service, but you will be responsible for any late fees that may be assessed by the payee if not received by the payment due date.
Q - When are payments processed?
Payments are processed each business day. Any payments scheduled on a non-business day (Saturday, Sunday, and federal holidays) will be issued the prior business day.
Q - How do I know if the company or person received my payment?
On the Payment Center, look for the payment to move from the Pending Payments section to the Recent Payments section, which lists the bills that you paid in the past 45 days. If the payment was processed normally, you see the amount of the payment. If you canceled the payment, or if it failed during processing, you see the status of the payment.
Q - What if the payee does not receive my payment? Who pays the late fees?
Our Online BillPay service will be responsible for any late payment related charges up to $50.00 should a payment post after its due date, as long as the payment was scheduled at least 4 business days before the payment due date.
Q - How does the E-Bill feature work?
Payees can send bills to you electronically to the Online Bill Pay service. You will be advised if a payee can send e-bills when you add the payee to your payee list. With e-bills, you can opt out to receive email notification when your bill is available online. You can also use the Auto-Pay feature to automatically pay your e-bills - you can even set a maximum amount limit.
Q - How much history is maintained for paid online bills?
You can review your bills and payments for the past six months on the Bill History page, including electronic bills and bills that you pay automatically.